FREE Delivery on all orders over £50 (UK mainland only)



FAQ

Where is my order?

We aim to deliver all orders to mainland UK within 7 days. Orders for overseas delivery may take longer. Please see our delivery details for full details.

How can I return my order?

To return your item, you should email us at littlefarmstudio@outlook.com and we will instruct you where to send your products. See our refund policy for further details. 

How long will it take for my order to arrive?

Due to items being hand painted it can take up to 7 days. If it has been longer please email us at littlefarmstudio@outlook.com.

How much is delivery?

Normal postage cost to UK mainland £4.95. Orders over £50 are free to UK mainland. For International orders up to 2kg it is £20.50. For International orders over 2kg contact us at littlefarmstudio@outlook.com for prices.

See our delivery details page for further details.

What should I do if my order arrives damaged or with items missing?

Please contact us at littlefarmstudio@outlook.com with photos of the damaged item. For further details please see our refund policy page.

What should I do if I’m unhappy with my order?

Please contact us at littlefarmstudio@outlook.com with full details so we can do everything possible to make sure you are happy with your order.

Can I cancel or amend my order?

Please contact us at littlefarmstudio@outlook.com with full details so we can cancel the oder if it hasn't already been posted. 

Can I pay by cheque?

Unfortunately we don't take cheques although there are a number of payment methods available which includes all major debit and credit cards as well PayPal.

What is the VAT rate?

The UK VAT rate is currently 20% which is included in the price shown.

Can I purchase Gift Vouchers online?

Gift Vouchers aren't currently available to purchase online but please contact us at littlefarmstudio@outlook.com so we can do it manually.

Can I replace a piece that has been broken?

As all items are individually hand painted so unfortunately we can't provide any replacement items.

What does microwave and dishwasher safe mean?

All items are fired up to 1200 °C using leadfree glaze and will therefore not leach harmful or toxic chemicals or substances into food or break, crack, shatter, or become damaged in some way when heated in the microwave oven or dishwasher. Although all our items are microwave and dishwasher safe we recommend low heat settings.

How secure are my details?

Private personal details are all retained in a secure manner - see Shopify Privacy Policy for further details.

How do I customise/personalise an item?

Currently we don't provide this option online (coming soon!) but if you would like a personalised item we are more than happy to do so, please email littlefarmstudio@outlook.com with further details and we will provide the cost and delivery information.

How do I reset my password?

Please click here and then click on 'Forgot your password?' link. 

How can I ensure I’m receiving the latest information from Little Farm Ceramics?

Please sign up to our Newsletter using your email address which can be found at the bottom right on the website.

How can I update my details?

Please log into 'My Account' and click on Address. If you require any other details to be updated please contact us at littlefarmstudio@outlook.com.

Will you pass my personal details on to other organisations?

Your details will not be passed onto any third party companies by Little Farm Ceramics. For Shopify Privacy Policy please click here.  

Can I sell Little Farm Ceramics products in my shop?

We would be really excited for you to sell Little Farm Ceramics in your shop please email us at littlefarmstudio@outlook.com for wholesale prices.

Further questions

If we haven't covered your query above feel free to drop us a message at littlefarmstudio@outlook.com and we would be happy to answer any questions.


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